How can we help you?

Returns are free for orders shipped within the U.S. We include a UPS return label in every package which is at no cost to use.

Follow the steps below for a seamless returns process:

  • - Please indicate a reason for return using one of the Return Codes listed on the order form included in your package.
  • - Attach your UPS return label to the outside of the package. There is no cost to use this label.
  • - Please make note of your tracking number so that you are able to track it on its way back to us.

You will receive an email once your return has been processed. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

After you place an order, you will receive a confirmation email from us. This email will include your order details, such as the items purchased, the shipping address, and the total cost.


To ensure your order was successful, please check for the following:


  • 1. Order Confirmation Email: You should receive an email from us immediately after your purchase. If you don't see it in your inbox, please check your spam or junk folder.

  • 2. Order Status: You can also check the status of your order by logging into your account on our website. Navigate to the "My Orders" section to view your recent purchases and their statuses.

  • 3. Payment Confirmation: Make sure that the payment was processed successfully. You will see a charge on your payment method (credit card, PayPal, etc.) for the order amount.

If you have not received an order confirmation email or are unable to find your order in your account, please contact our customer support team with your name, email address, and order details. We are here to help and will respond as quickly as possible to assist you with your order.

We strive to make your shopping experience as convenient as possible by accepting a variety of payment methods. Currently, we accept the following:


  • 1. Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • 2. PayPal: You can pay quickly and securely using your PayPal account.

  • 3. Apple Pay: For users with Apple devices, Apple Pay is available for a seamless checkout experience.

  • 3. Google Pay: Android users can use Google Pay for fast and easy payments.
  • Shop Pay: Our integrated payment solution with Shopify allows for a quick and secure checkout process. Other Payment Methods: We may offer additional payment options depending on your location and current promotions. Your payment information is always secure and encrypted. If you encounter any issues during checkout, please contact our customer support team for assistance.

Shipping times vary depending on your location and the shipping method selected at checkout. Here are our estimated delivery times: Domestic Shipping: Typically takes 3-7 business days. International Shipping: Usually takes 7-21 business days, depending on the destination country. Please note that these are estimated times and actual delivery may vary due to factors such as customs processing and local postal service efficiency. You will receive a tracking number once your order has been shipped so you can monitor its progress.

We strive to process and ship orders as quickly as possible. If you need to change or cancel your order, please contact our customer support team immediately. If your order has not yet been processed, we will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to make changes or cancellations.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition as when you received them. To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with further instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Payment information

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Order & Returns

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We want you to be completely satisfied with your purchase. If you need to return your order, please follow these steps: Contact Us: Email our customer support team at [your support email] with your order number and reason for the return. This will help us process your return quickly and efficiently. Receive Return Instructions: Our support team will respond with detailed instructions on how to return your item, including the return address and any necessary forms or labels. Prepare Your Return: Carefully package the item in its original packaging, ensuring it is in the same condition as when you received it. Include any original tags, manuals, or accessories. Ship Your Return: Send the package to the return address provided. We recommend using a trackable shipping method to ensure the package reaches us safely. Processing Your Return: Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email once the process is complete. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team.

Ordering from Gosto

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