Return and Exchange Policy

What is the Top 10 Wish return & exchange policy?

Since everything on the Top 10 Wish marketplace is created specifically for you, you can request a free return within 30 days of the latest estimated delivery date for most items. Exchanges are offered in the form of a replacement order or a Top 10 Wish voucher for issues related to size, style, or color. Check out our article on how to exchange an item that doesn't quite meet your expectations yet!

How can I return my order?

If you're not completely satisfied with your order, we’re here to help. At Top 10 Wish, we make returns as simple and hassle-free as possible. Here’s how you can return your order:

After you place an order, you will receive a confirmation email from us. This email will include your order details, such as the items purchased, the shipping address, and the total cost.

To ensure your order was successful, please check for the following:

1. Start a Return Request:You can initiate a return request within 30 days of the latest estimated delivery date. Just head to our returns page and fill out the return request form. Make sure to include your order number and details about the item you’d like to return.

2. Prepare Your Item: Ensure the item is in its original condition, unworn, and unwashed. Package it securely to avoid damage during transit.

3. Print and Attach the Return Label: After submitting your return request, you’ll receive a return shipping label via email. Print it out and attach it to your package.

4. Send It Back:Drop your package off at any post office or arrange for a pick-up. Once we receive your returned item, we’ll process your return promptly.

5. Receive Your Refund or Exchange: Choose between a refund or an exchange. Refunds are typically processed within 5-7 business days, and exchanges will be sent out as soon as we receive your returned item.

For more detailed information, check out our comprehensive Return Policy. We’re committed to ensuring you’re happy with your purchase, so let’s make this right!

Some things to keep in mind:

*We will ask you to provide photos of the affected items to provide feedback to the 3rd-party printer that fulfilled your order.
*For a full description of our Damaged Goods policy, please see our user agreement.
*Check out our Return and Exchange Policy to make sure your request qualifies.

How do I request a Size, Style or Color Exchange?

At Top 10 Wish, we want you to love what you bought from an independent artist. If your purchase doesn’t completely meet your expectations, we’re here to help with a replacement or store credit in the following situations:

You ordered the wrong garment style, color, or size.
You ordered the wrong case or skin style.

How long does shipping take?

Shipping times vary depending on your location and the shipping method selected at checkout. Here are our estimated delivery times: Domestic Shipping: Typically takes 3-7 business days. International Shipping: Usually takes 7-21 business days, depending on the destination country. Please note that these are estimated times and actual delivery may vary due to factors such as customs processing and local postal service efficiency. You will receive a tracking number once your order has been shipped so you can monitor its progress.

Can I change or cancel my order?

We strive to process and ship orders as quickly as possible. If you need to change or cancel your order, please contact our customer support team immediately. If your order has not yet been processed, we will do our best to accommodate your request. However, if your order has already been processed or shipped, we may not be able to make changes or cancellations.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition as when you received them. To initiate a return, please contact our customer support team with your order number and reason for return. We will provide you with further instructions on how to return your item. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

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Order & Returns

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How can I return my order?

We want you to be completely satisfied with your purchase. If you need to return your order, please follow these steps: Contact Us: Email our customer support team at [your support email] with your order number and reason for the return. This will help us process your return quickly and efficiently. Receive Return Instructions: Our support team will respond with detailed instructions on how to return your item, including the return address and any necessary forms or labels. Prepare Your Return: Carefully package the item in its original packaging, ensuring it is in the same condition as when you received it. Include any original tags, manuals, or accessories. Ship Your Return: Send the package to the return address provided. We recommend using a trackable shipping method to ensure the package reaches us safely. Processing Your Return: Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method, and you will receive a confirmation email once the process is complete. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. If you have any further questions or need assistance with your return, please don't hesitate to contact our customer support team.

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Return and Exchange Policy

What is the Top 10 Wish return & exchange policy?

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