When do I receive my order?
At Top10wish.com, all products at printed at the moment of your buy. we work with trusted print-on-demand partners to create and ship your custom items as quickly as possible. Orders typically take 2-5 business days for production, depending on the complexity of the design and product type. Once your order is ready, shipping times vary based on your location and chosen shipping method. Standard shipping usually takes 5-10 business days, all depends in the stock ability in your country. You'll receive a tracking number as soon as your order ships so you can monitor its journey. If you have any questions about your order status, feel free to contact our support team—we're happy to help! 🚚✨
When will I receive the invoice for my order?
As soon as you complete your purchase at Top10wish.com, an order confirmation email—including your invoice—will be sent to the email address you provided at checkout. If you don’t see it in your inbox, please check your spam or promotions folder. If you still haven’t received your invoice within a few minutes, feel free to contact our support team, and we’ll be happy to assist you! 📩✨
How long will my order take to be delivered?
The delivery time for your order depends on the production time and shipping method selected. Typically, production takes 2-5 business days, and shipping times vary based on your location. Standard shipping usually takes 5-10 business days, while express shipping may arrive sooner.
For your convenience, each product page displays the estimated delivery time for the most popular buyer countries. This helps you get a clear idea of when to expect your order before making a purchase. Once your order is shipped, you’ll receive a tracking number to monitor its progress. If you have any questions, feel free to reach out to our support team! 🚚✨
Live chat support available?
We’re always here to help! While our live chat support is not available just yet, we’re working on bringing you a real-time chat feature very soon. In the meantime, you can reach us through email or our contact form, and our support team will get back to you as quickly as possible. Stay tuned—we can’t wait to chat with you live! 💬✨
Can I choose my currency I pay in?
Currently, all orders on Top10wish.com are processed in U.S. dollars (USD). However, we understand the importance of shopping in your local currency, and we’re working on adding support for the most popular buyer country currencies soon! Stay tuned for updates as we improve your shopping experience. 💳✨
Where can I find your full terms and conditions?
You can find our full Terms & Conditions and Privacy Policy at the bottom of our website. These documents cover all store policies and important details.
What should I do if I never received my order?
If your order is delayed, check your tracking info. If it’s marked as delivered but missing, check with neighbors or your local post office, then contact us.
Do you offer warranties on your products?
We do not offer warranties, but we stand by our quality. If you experience any issues, contact us, and we’ll do our best to resolve them.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal. More payment options will be available soon to make your shopping experience even easier.
Can I choose my currency at checkout?
Currently, all payments are processed in U.S. dollars (USD). However, we are working on adding support for major currencies used by our customers worldwide.
Is my payment information secure?
Yes! We use secure payment gateways with encryption to protect your details. Your information is never stored or shared, ensuring a safe and secure checkout process.
Why was my payment declined?
Payments may be declined due to incorrect card details, insufficient funds, or bank restrictions. Please check your information or contact your bank for further assistance.
Do you offer payment plans or installments?
At this time, we do not offer installment plans. However, we are exploring options to introduce flexible payment methods to make shopping more convenient.
Will I be charged additional fees, like taxes or customs duties?
Some orders may include local taxes, and international shipments may be subject to customs duties. These charges depend on your country’s regulations and policies.
When will I receive my order?
Orders take 2-5 business days to produce. Shipping varies by location, typically 5-10 business days. Estimated delivery times are shown on each product page.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to check your order’s status and estimated arrival time online.
What if I entered the wrong shipping address?
Contact us immediately if you entered an incorrect address. If your order hasn’t shipped, we can update it. Once shipped, we cannot make any address changes.
Do you ship internationally?
Yes! We ship worldwide. Delivery times and shipping fees depend on your location. International orders may also be subject to customs fees or import taxes.
How much does shipping cost?
Shipping costs vary based on the destination and shipping method. The exact cost will be displayed at checkout before you complete your order.
Can I cancel or modify my order after placing it?
You can cancel or change your order within a short timeframe. Once production begins, changes are not possible. Contact us quickly for any modifications.
What is your return policy?
We accept returns for defective or incorrect items. Due to the nature of custom products, we do not accept returns for change of mind or personalized items.
How do I request a refund or exchange?
If you received a damaged or incorrect item, contact us within 7 days with photos. We’ll review your request and offer a replacement or refund.
What if my item arrives damaged or defective?
If your item arrives damaged, send us photos, and we’ll arrange a replacement or refund. We’re committed to making sure you receive high-quality products.
Do you accept returns on personalized items?
Since our products are custom-made, returns are not accepted unless there is an error on our part. Please double-check your order before completing the purchase.
How long does it take to process a refund?
Once approved, refunds take 5-7 business days to process. The time for funds to appear in your account depends on your bank or payment provider.